Privacy policy

Introduction

Trix (referred to as “Trix,” “we,” “us,” or “our”) is an independent strategy and communications agency operated by Trix Solutions L.L.C-FZ, registered in Meydan Free Zone, Dubai, United Arab Emirates. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, get in touch with us, apply for a role, or work with us as a client. We know privacy policies are often written to be read by lawyers rather than people. We have tried to keep this one clear and genuinely useful, while still meeting the standards set out in major data protection frameworks including the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), and the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). If you have questions after reading this, the fastest way to reach us is through the contact details at the end of this policy.

Who This Policy Applies To

This policy covers personal information collected through our website, our contact and enquiry forms, our careers page, direct communication with our team (email, phone, or in person), and the course of delivering services to clients. It applies wherever you are located, though certain rights described below are specific to residents of the EU/EEA, the UK, California, and the UAE.

Information We Collect

We collect information in a few different ways, depending on how you interact with us.
Information you give us directly. When you fill out a contact or quote request form, this typically includes your name, email address, phone number, company name, and any details you choose to share about your project or enquiry. If you apply for a role through our careers page, we collect the information in your CV, cover letter, and application, which may include your work history, education, and references. If you become a client, we collect the information needed to deliver a project and manage the relationship, such as billing details and project briefs.

Information collected automatically. When you browse our website, certain technical information is collected automatically through cookies and similar technologies. This can include your IP address, browser type, device information, pages visited, time spent on the site, and referring website. We explain this in more detail in the Cookies section below.

Information from third parties. Occasionally we receive information about you from other sources, such as a business partner who refers you to us, a public source like LinkedIn when we are researching a potential client or hire, or an analytics or advertising platform we use. We do not knowingly collect sensitive categories of personal data (such as health information, religious beliefs, or biometric data) through our website, and we ask that you avoid sharing this kind of information with us unless there is a specific reason it is required for a project.

How We Use Your Information

We use the information we collect for purposes that generally fall into these categories. To respond to your enquiries and communicate with you about a potential or ongoing project. To provide, manage, and improve the services we deliver to clients. To manage recruitment and evaluate job applications. To operate, maintain, and improve our website, including understanding how visitors use it. To send marketing communications where you have agreed to receive them, and to allow you to opt out at any time. To meet our legal, tax, and regulatory obligations. To protect the security of our systems and prevent fraud or misuse.

Legal Basis for Processing

For visitors in the EU, EEA, and UK, we rely on one or more of the following legal bases each time we process personal data: your consent, which you can withdraw at any time; the necessity of processing to perform a contract with you or take steps before entering one; our legitimate interests in running and growing our business, provided these are not outweighed by your rights; and compliance with a legal obligation we are subject to.

Cookies and Similar Technologies

Our website uses cookies, which are small text files stored on your device. We group them the same way you will see them presented in our cookie banner when you first visit the site.
Necessary cookies are required for the website to function properly, such as remembering your cookie preferences and enabling secure browsing. These cannot be switched off.

Functional cookies support features like sharing content on social media or embedding video, and help us remember choices you make while browsing.

Analytical cookies help us understand how visitors use our website, such as which pages are popular and whether visitors encounter errors, so we can improve the experience.

Advertisement cookies are used to deliver more relevant ads and to measure the effectiveness of our marketing campaigns across other websites and platforms.

You can manage your cookie preferences at any time through the cookie settings tool on our website, or through your browser settings. Turning off certain cookies may affect how parts of the website work.

How We Share Your Information

We do not sell your personal information. We share it only in the following circumstances. With service providers who support our operations, such as hosting providers, email and CRM platforms, analytics providers, and marketing tools, each of whom is only permitted to use your data to provide the service we have asked for. With professional advisors such as lawyers, accountants, and auditors where necessary. With regulators, law enforcement, or other parties where required by law, or to protect the rights, property, or safety of Trix, our clients, or others. In connection with a merger, acquisition, or sale of business assets, in which case your information may be transferred as part of that transaction, subject to the protections of this policy continuing to apply.

International Data Transfers

We are based in Dubai, United Arab Emirates, and some of the tools and service providers we use to run our website and business are based in other countries, including within the EU, the UK, and the United States. Where we transfer personal data outside your home country, we take steps to ensure it receives an appropriate level of protection, including through contractual safeguards such as standard contractual clauses where relevant.

How Long We Keep Your Information

We keep personal information only for as long as it is needed for the purpose it was collected, or as required by applicable law. Enquiry and contact form submissions are generally retained for a reasonable period to allow us to follow up, after which they are deleted or anonymised if no relationship develops. Client and project records are kept for the duration of the relationship and for a period afterward to meet our legal, accounting, and contractual obligations. Job application data is retained for a limited period after a recruitment process closes, unless you agree to us keeping it on file for future opportunities.

Data Security

We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, and alteration. This includes restricting access to personal data to those who need it, and working with reputable service providers who maintain appropriate security standards. No method of transmission or storage is completely secure, so while we work hard to protect your information, we cannot guarantee its absolute security.

Your Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information.

If you are in the EU, EEA, or UK, under the GDPR you have the right to access the personal data we hold about you, request that we correct inaccurate data, request erasure of your data in certain circumstances, restrict or object to certain processing, request a portable copy of your data, and withdraw consent at any time where processing is based on consent. You also have the right to lodge a complaint with your local data protection authority.

If you are a California resident, under the CCPA and CPRA you have the right to know what personal information we have collected about you, request deletion of that information, correct inaccurate information, and opt out of the sale or sharing of personal information, though as noted above we do not sell personal information. You will not be discriminated against for exercising any of these rights.

If you are in the UAE, under the PDPL you have rights to access, correct, and request erasure of your personal data, to object to or restrict certain processing, and to be informed about how your data is used, subject to the exceptions set out in the law. To exercise any of these rights, please contact us using the details below. We will respond within the timeframe required by applicable law, and we may need to verify your identity before actioning a request.

Children's Privacy

Our website and services are directed at businesses and professionals, not children. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

Links to Other Websites

Our website may contain links to third-party websites, including client work, social media platforms, and partner sites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or legal requirements. When we make material changes, we will update the effective date at the top of this page, and where appropriate we will provide additional notice. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, or would like to exercise any of the rights described above, please get in touch.
Trix Solutions L.L.C-FZ
Meydan Free Zone, Dubai, United Arab Emirates
Email: hello@trixcorp.com
Phone: +971-55-9027-211